General

Why should I visit Browtisan?

Besides making every single eyebrow stroke more refined, accurate, detailed and most importantly – painless, hygienic and professionally done, Browtisan also ensures that our premises are sterilized with infrared technology for the highest levels of hygiene.

The Browtisan brand aims to provide to its clients top-notch, clinical standard services and experience. Each and every Browtisan is a highly skilled artisan in their craft as an assurance that the standard of our services is the highest in the industry.

Additionally, Browtisan is the first in the industry to combine Creative Eyebrow techniques, high clinical standards and sanitation with the latest Swiss Microscopic Amplification Technology, enabling a strong focus on precision for the most natural eyebrow designs for our clients.

Taking a comprehensive approach and interlacing closely the skills, staff and technologies, customers can be assured that they are in good hands.

I wish to make an appointment, what or who should I contact?

Please do call in to Browtisan at Delfi Orchard, 6235 2355, to have your appointment availability checked. Alternatively, you can also click here to send in your tentative booking request and the concierge team will reply you within one day.

Do you open on Public Holidays?

The stores are closed on gazetted Public Holidays to give the Browtisans a break too. We apologize and seek your kindest understanding. Please do drop us an email at concierge@browtisan.com and we will be most delighted to assist you while the salon is closed.

What is the difference between Chief Creative Officer, Creative Ambassador and Browtisan in the price list?

Chief Creative Officer refers to Coco Qi, the salon’s overall director. Creative Ambassador refers to our senior artisans whilst the Browtisan refers to our team of skilled artisans.

Eyebrow

What is the difference between Eyebrow Tattoo & Eyebrow Embroidery?

Eyebrow Tattooing is a brow technique that permanently embeds ink deep below the surface of your skin. Eyebrow Embroidery, on the other hand, is semi-permanent and pigments are only added to the most superficial layer of your skin, with minimal pain. Eyebrow tattoos are generally not recommended due to a comparably higher possibility of allergic reactions as the ink is deposited deeper below the skin’s dermis layer and an unnatural green discoloration in the eyebrows will surface over time.

What is the difference between all the eyebrow techniques?

Browtisan currently have 4 various eyebrow techniques to cater the diverse preferences from each client. We have summarised the differences in a table for easier comparison of each design’s key features.

Browtisan
  • Depth & Dimension
  • Complex, multi-dimensional, “6D” effect
  • Realistically mimics real brow hairs
  • Strokes
  • Thinner, more delicate strokes
  • Adheres to natural brow hairs’ direction of growth
  • Visual Effect
  • Natural, lush eyebrows
  • Straighter, thicker design for a youthful effect
  • Additional service
  • Eyebrow growth serum
  • Complimentary touch ups within a span of 2 years from date of embroidery
  • Longevity
  • 2 – 3 years
Natural
  • Depth & Dimension
  • Complex, multi-dimensional, “6D” effect
  • Realistically mimics real brow hairs
  • Strokes
  • Thinner, more delicate strokes
  • Adheres to natural brow hairs’ direction of growth
  • Visual Effect
  • Natural, lush eyebrows
  • Straighter, thicker design for a youthful effect
  • Longevity
  • 2 – 3 years
Combination Korean
  • Depth & Dimension
  • Realistically mimics brow hairs
  • Combines 2 different techniques for a complex, multidimensional effect
  • Strokes
  • Thinner, delicate strokes combined with a horizontal, graduated color to fill in brows
  • Adheres to brow hairs’ natural direction of growth
  • Visual Effect
  • Straighter, thicker design for a youthful effect
  • Pairs realistic brow hair strokes with a soft gradient
  • Similar to applying light brow makeup
  • Longevity
  • 2 – 3 years
Gradient
  • Depth & Dimension
  • Slightly more saturated color to emulate the effect of eyebrow powder
  • Strokes
  • Uses a horizontal, graduated color to fill in brows
  • Visual Effect
  • Straighter, thicker design for a youthful effect
  • Results in an effect akin to applying eyebrow powder
  • Longevity
  • 2 – 3 years
Creative
  • Depth & Dimension
  • “3D” effect
  • More simplistic design
  • Strokes
  • Longer, thicker strokes
  • Can be drawn in one direction or adhering to natural brow hairs’ direction of growth
  • Visual Effect
  • Naturally defined eyebrows
  • Can be straight or slightly arched for a more sophisticated look
  • Longevity
  • 2 – 3 years
How long can Eyebrow Embroidery last?

With proper maintenance, the eyebrow embroidery can typically last for up to 3 years. Please be reminded that bleaching agents such as whitening creams and laser treatments will lighten the brow and shorten the lifespan of the embroidery, thus we recommend our clients to cover the brows during application if said creams and laser treatments are necessary.

Is the process painful?

We are glad to share that because of the cutting-edge technology and tools used during the procedure, the process is relatively painless and any potential discomfort is kept to a minimum. Please let our Browtisans know of any special requirements or skin conditions such as skin sensitivity prior to commencing services so that we may accommodate your needs.

Eyelash

How long do your eyelash extensions lasts for?

The eyelash extensions generally last for 3 weeks to 1 month depending on each client’s facial regime. We advise clients to be gentle on their eyes especially when removing their eye makeup as rubbing may cause the lashes to fall off easily.

I would like dramatic/subtle lash extensions; do you have the lashes that can cater to my preferences?

We carry an assortment of lash lengths in order to create a variety of designs in catering to the tastes of our clients.

Eyeliner

What is the difference between Browtisan and Korean eyeliner?
Browtisan
  • Design
  • Drawn between lash hairs
  • Visual Effect
  • Similar to tightlining
  • Suited to
  • Sparse lash growth
  • Regular users of eyeliner
  • Additional service
  • Eyelash growth serum
  • 1 complimentary touch up session
  • Longevity
  • 3 – 5 years
Korean
  • Design
  • Drawn between lash hairs
  • Visual Effect
  • Similar to tightlining
  • Suited to
  • Sparse lash growth
  • Regular users of eyeliner
  • Longevity
  • 3 – 5 years
Will doing the bottom eyeliner result in a weird overall appearance if I do not draw the upper eyeliner?

We recommend bottom eyeliner to clients who wish to balance the visual effect of their eyelashes, as it is common for the eyelashes on the lower lash line to experience sparse lash growth compared to the upper lash line. We also ensure that the shape of your eye is accentuated with a natural effect without excessive emphasis on the lower eyelid even without makeup.

Lips

What is lips embroidery and is it painful?

It is a semi-permanent technique of adding color and vibrancy to the lip area similar to eyebrow embroidery, whereby pigments are deposited near to the surface of the skin after application of numbing cream to ensure pain and discomfort are kept to a minimum.

How long will the Lips Embroidery last?

Lips Embroidery typically lasts between 3-5 years and fades to a natural pinkish hue over time.

What if I wish to put on lipstick, will my lipstick colour be visible on my lips?

The overall result will depend on the texture and translucency of the lip product you are using. A sheer lip color will not be as visible compared to a matte, more opaque lipstick.

Facials

What is the difference between Celmonze and Metatron?

Celmonze is a French cosmeceutical company with five state-of-the-art research labs pioneering constant breakthroughs and the highest quality products. Metatron Cosmetics is a premier Japanese skincare brand sold exclusively to dermatology clinics and aesthetic salons to ensure their products are recommended by certified beauty experts.

We have structured our facial services and selection of skincare products for sale based on the strengths of each brand in their respective areas of expertise. We recommend Celmonze for the cell renewal properties of its products whilst Metatron products are acclaimed for the whitening and pore care effects.

To best address your unique skincare concerns and needs, please do approach our experienced Browtisans for an expert’s recommendation on the most suitable treatment for you.

Products

What is the return policy on your products?

Our return policy only applies to products that are unopened and in the same condition as the time of sale. Products with damaged seals, dented packaging, etc., will not be accepted. We will also require you to bring your receipt as proof of your purchase for verification purposes.

For damaged products, please attach photos detailing the damage and contact us immediately at concierge@browtisan.com .

Browtisan reserves all rights to reject any requests for product exchanges. To avoid such situations, we encourage you to check all purchases before leaving the salon.

Have more questions?

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